How can we help?
Answers to common questions, and a direct line to AKSD Support when you need more.
How do I request a ride or delivery?
Open the AKSD Rider app, enter your pickup and destination (or your delivery pickup and drop-off), choose Car, Executive, Keke or Dispatch, and confirm. Your fare is shown before you request.
How do I pay?
AKSD supports cash and card. To pay by card, add a card to your account, AKSD securely charges it through Paystack when your trip or delivery completes.
What if my driver or biker is taking too long?
You can cancel from the trip screen and select a reason. A small cancellation charge may apply if the driver has already started moving toward you, see the Cancellation Policy for details.
How do I become an AKSD driver or dispatch partner?
Download the AKSD Driver app and complete registration: identity verification, licence and vehicle documents, and a bank account for payouts. See the Drive with AKSD page for the full requirements.
What can't I send through AKSD Dispatch?
Illegal, hazardous or dangerous items can't be sent through AKSD Dispatch. See the full Dispatch Prohibited Items list for specifics.
I feel unsafe during a trip, what do I do?
Use the in-app SOS button during any active trip. It alerts AKSD's safety team immediately, with your location. You can also report a concern afterward from your trip history.
How do driver payouts work?
After a card-paid trip completes, AKSD automatically transfers the driver's earnings, after commission, to their verified bank account.
How do I delete my account or my data?
Contact AKSD Support with your request. See the Privacy Policy for details on what's stored and how deletion works.